Frequently Asked Questions

Our auctions are held online, making it easy to bid from wherever you are. Simply register for an account and then register for the auction you would like to bid in. Once your registration has been approved, you can place bids on any lots you are interested in. You can bid manually or enter a maximum bid and the system will automatically bid on your behalf up to your chosen amount.

Once you place a bid online, it is binding, so please make sure you are happy with the lot and the amount before confirming your bid. We recommend reading the lot description, viewing all photographs and viewing in person before bidding.

Once the auction has ended, successful bidders will receive an invoice by email confirming the lots they have won and the total amount due. Payment can then be made using the payment details provided on your invoice. Once payment has been received, you can arrange to collect your items or book delivery where available.

Yes. A £250 refundable deposit is required when registering to bid in our online auctions. Once the deposit has been paid, your registration will be approved and you will be able to place bids. The deposit is separate from any purchases you make and will be refunded after the auction, subject to our Terms & Conditions.

Your £250 deposit can be refunded at any time upon request. Simply contact us and we will arrange for the deposit to be refunded to your original payment method. Please allow a few working days for the refund to appear, depending on your bank or card provider.

Yes. Your £250 deposit is fully refundable upon request, whether you purchase anything or not. If you plan to bid in future auctions, you can leave your deposit on your account ready for your next auction.

Yes. A buyer’s premium of 26.5% + VAT is added to the hammer price of each lot. Some lots may also be subject to VAT on the hammer price. Any applicable VAT will be shown on the lot before you bid.

A buyer’s premium is a charge added to the hammer price of each lot. Our buyer’s premium is 26.5% + VAT. This is added automatically to your invoice if you are the successful bidder.

No. Some lots are subject to VAT on the hammer price and others are not. Where VAT applies, this will be clearly shown on the individual lot. VAT is also applicable to the buyer’s premium.

Every Wednesday at C&C FA Ltd and in our online saleroom.

We are only holding an online timed auction at the moment which will go live every Tuesday evening at 18:00 until Wednesday 12:00.

Yes. All lots can be viewed online with photographs and descriptions. If you would like to inspect an item in person, viewing is available by appointment on Wednesday mornings between 9:30am and 12:00pm at our saleroom.

Payment for auction purchases is by bank transfer (BACS) only. Full payment details will be provided on your invoice. We do not accept cash, cheques or card payments for auction purchases.

A lot is the individual item, set or group of items being offered for sale in the auction. Each lot has its own lot number, description and photographs.

All lots are sold as seen and no guarantees or warranties are provided. We provide a detailed description and multiple photographs for each lot to help you assess its condition; however, these are intended as a guide only. We strongly recommend inspecting any lot in person before bidding where possible.

A maximum bid allows you to enter the highest amount you are willing to pay for a lot. The auction system will automatically bid on your behalf against other bidders, increasing your bid only when necessary and up to your chosen maximum. If the bidding finishes below your maximum, you will only pay the final hammer price, plus the applicable buyer’s premium and VAT.

For example, if your maximum bid is £200 but you win the lot at £150, the hammer price is £150, not £200.

Collections are available on Thursday from 9:30am–2:30pm and Friday from 9:30am–12:00pm following the auction. We do not offer collections on auction day. All items must be paid for in full before collection.

Yes! We now offer a convenient furniture home delivery service in partnership with Heavyweight Couriers.

Our trusted delivery partner can collect your auction purchases directly from our warehouse and deliver them straight to your door.

Delivery costs vary depending on the items purchased and the delivery location.

You can request a free, no-obligation delivery quotation using the link below:

Get a Delivery Quote

We recommend obtaining a delivery quotation before bidding so you are aware of the potential delivery costs.

All purchases must be collected within our stated collection times. Any items not collected by 12:00pm on Friday following the auction will be subject to a storage charge of £25 + VAT per lot, per day, unless otherwise agreed with us in advance.

No, but a list of trusted local couriers can be provided.

All bids are binding and lots cannot be returned simply because you have changed your mind or bid by mistake. All lots are sold as seen, so we strongly recommend reading the description, viewing all photographs and, where possible, inspecting the lot in person before bidding.

No. Lots entered into an auction are only available to purchase through the auction and cannot be purchased privately before or after the sale.

Our online catalogue is usually available from the Friday before each Wednesday auction and is updated as new lots are added. We recommend checking the catalogue regularly for the latest additions.

No. We do not accept items for auction from members of the public. Our stock is supplied by established manufacturers, retailers, importers and other commercial partners.

Our auctions feature stock sourced from established furniture manufacturers, retailers, importers and other commercial partners. This includes customer returns, cancelled orders, end-of-line products, surplus stock and clearance items.